Streamlining Management Control

Aug 24, 1993

This report looks at management expenditures in the U.S. government. In their totality, the federal government’s management control methods are vast, complex, and very expensive. The primary responsibility of approximately one in three federal employees is to exert control over the other two-thirds and non-federal grantees and contractors. The system includes about 280,000 formally designated supervisors, managers, and executives, all of whom perform control functions, costing billions of dollars. Another nearly 267,000 people in internal staff positions–including legal, personnel, procurement, budget, and financial management staff–also spend a large portion of their time performing control functions.

Measuring Client Satisfaction

By Treasury Board of Canada Secretariat, Oct 24, 1991

This publication from the Treasury Board of Canada Secretariat, highlights methods by which to develop and implement client satisfaction measurement and monitoring practices.