The Centre for Social Accountability (CSA) is an independent institute affiliated with Rhodes University, based in South Africa’s Eastern Cape Province. The Public Service Accountability Monitor (PSAM), which forms a key part of the CSA, has undertaken applied monitoring of public resource management in the Eastern Cape since 1999. By engaging in the systematic and ongoing monitoring of these processes in key service delivery departments in the Eastern Cape, PSAM aims to strengthen public participation within each of these processes and ensure the increased responsiveness of each process. By doing so, PSAM aims to ensure that the rights of the poor and low-income communities in the Eastern Cape are progressively realized within the province’s available resources. Read CSA’s Profile