This handbook, produced by the Organisation for Economic Co-Operation and Development (OECD), is a practitioner’s guide designed for use by government officials in OECD Member and non-member countries. It offers a practical “road map” for building robust frameworks for informing, consulting and engaging citizens during policy-making. The Handbook recognises the great diversity of country contexts, objectives and measures in strengthening government-citizen relations. As a result, it offers no prescriptions or ready-made solutions. Rather, it seeks to clarify the key issues and decisions faced by government officials when designing and implementing measures to ensure access to information, opportunities for consultation and public participation in policy-making in their respective countries.